Refund Policy

1. Custom-made gifts

Every AuraGifts order is custom-made for you based on the names, photos, and story you provide. Because of this, our refund policy works differently from a standard retail product.

2. How ordering and payment works

Submitting the order form on our website does not charge you anything. After you submit it, we contact you directly (by email, WhatsApp, or Instagram) to confirm the details of your gift and agree on payment. Payment is arranged directly with us at that stage, not through the website.

3. Cancelling before work begins

If you cancel your order after payment but before we have started working on it, you are entitled to a full refund.

4. Cancelling after work has started

If production has already started, a partial refund may be available, reflecting the work completed at that point. Contact us as soon as possible if you wish to cancel — the earlier you reach out, the more we can typically refund.

5. If you're not happy with the result

We offer a preview before final delivery on eligible packages, along with revisions, specifically so we can correct anything that doesn't match what you asked for. If, after revisions, the final gift still does not reasonably reflect the details you provided, contact us and we will work with you on a fair resolution, which may include a partial refund.

6. Non-refundable cases

Refunds are not available once a gift has been fully delivered and approved by you, or if the issue is due to incorrect or incomplete information you provided (such as misspelled names or low-quality photos) that you did not correct during the preview stage.

7. How to request a refund

Email us at auragiftso@gmail.com with your order details, or message us on WhatsApp. We aim to respond within 24 hours.